Want to volunteer and help homeless pets in need?

Welcome Volunteers! Your help provides our homeless pets with exercise and socialization. All volunteers must fill out a volunteer application and participate and pass our hands on orientation. Organizations or groups with more than three people please call in advance to get more information. Please fill out your volunteer application, print, and bring with you.  To sign up for your orientation class, you can call the office or sign up in person in the adoption center.



ALL volunteers must sign up and attend a volunteer orientation before coming in to volunteer.  Orientation class hours are listed below. If other hours are needed for orientation, arrangements can be made.  Please call to speak with an adoption specialist to schedule another time.  The orientation sign up sheet is located at adoption desk, or you can also call us at 585-889-5995.  6 volunteers will be allowed per orientation class.  Please bring completed volunteer application to orientation, or one can be completed upon arrival.

Volunteer Hours

Tuesday:  10:00 AM – 1:00 PM
Wednesday:  10:00 AM – 1:00 PM
Thursday:  2:00 PM – 7:00 PM
Friday:  10:00 AM – 1:00 PM
Saturday:  9:00 AM – 3:00 PM
Sunday:  9:00 AM – 3:00 PM

Orientation Hours

Tuesday:  4:00 PM – 5:00 PM
Wednesday:  11:00 AM – 12:00 PM
Thursday:  4:00 PM – 5:00 PM
(Sign up for your orientation class either by phone,
or in person in our adoption center)

Volunteer Guidelines

Please read over the following policies. All volunteers attending are bound to follow the policies put forward for your safety, the safety of others, and for the safety of our animals. If we need to speak with you regarding not following these policies we will dismiss you from the shelter. Please keep in mind these are shelter animals and some have been neglected, abused, or may not like other animals.

    1. Volunteer hours are Tuesday through Sunday during open walk in hours ONLY.  Volunteers will not be accepted outside of volunteer hours unless scheduled in advance.

     2.  There is a mandatory volunteer orientation training which you will need to sign up for.  These sessions will go over how to handle the dogs and cats properly with staff members, selecting what dog/cat enrichment program you wish to participate in, and facilities duties around the adoption center.

    3.  Court ordered community service hours that need to be completed at non profit organizations can no longer be validated at our facility.

4.  You are responsible for your own hours.  We don’t keep track of your time.  We will sign any forms you need as proof that you were here.  If you need a letter written, please give us 2 weeks notice.

5.  Please wear appropriate clothing when coming to the shelter.  For safety reasons, please do not wear sandals, flip flops, skirts, or shirts that do not cover your back or stomach.  If you are not wearing appropriate clothing you may be asked to leave or be limited on what you can do as a volunteer.

  6.  No cell phone use while walking a dog, NONE.  A walker must be alert to their surroundings at all times. This is reason for dismissal.

7.  There is no teasing of the animals, screaming, running or loud noises while in the kennels or cat room.  This is for your safety and the safety of the animals.  Violation of this is grounds for immediate dismissal.

8.  If you have a fear of dogs/cats, please rethink volunteering at this shelter.  These are shelter animals that are not trained.  If you are uncomfortable with the animals in the shelter please see a staff member and ask how you can help in other ways at the shelter.

9.  When you come in for volunteering you must show your card proving you have done the hand on orientation. You can  then get one of our passes and harness/leads.  Before you leave the building with your dog or take a cat our to play, you  must sign, date, and initial the exercise log.  Be sure to sign the dog/cat back in with the time when you return.

10.  We have a limited number of volunteer passes available during open volunteer hours.  If all volunteer passes have been signed out when you come in, that means we have all the volunteers we can safely have.  You will have to come back another time.  You can NOT volunteer unless you have a pass.

11.  Please remember adopters must come first.  You cannot play with the puppies/kittens if people are looking to adopt them.

12.  When walking dogs, you may take them out into the field or on the greenway trails.  The adoption greeting room is also available for use as long as it is not needed for adopters who are looking at potential new pets.  You can take cats out into the adoption greeting room as long as it is not needed or adopters who are looking at potential new pets.  You can also take then out in the cat area and keep them on your lap.  Please do not let cats run loose in this area.

     13.  When walking a dog on the trail and another dog is approaching, please shorten your leash and keep the dog on images (5)your right side.  Please do not pick the dog up or stop and hug them.  This gives the dog a message that there is a problem and the dog may try to protect them self or the walker.  REMEMBER: these are shelter animals and some have been neglected, abused or may not like other animals. If your not comfortable to continue walking, just stand to the side in place.

      14.  Always close kennel door when taking dog out or returning.  Always close door coming into the kennel area.  Do not assume that all dogs like other dogs.  Assume they don’t like other dogs and keep them apart.  Please keep them away from the kennel doors when walking them through the kennel area.

15.  Please help keep our adoption center neat and clean.  Pick up after yourself and the animal you have taken out.  Adopters are coming in through out the day, so if you take out toys please put them back.  If a dog or cat has an accident, please clean it up.

16.  We THANK YOU for all of your help and so do all of the dogs/cats that live here with us at One Love.

Thank you to all of our hardworking volunteers!

The love and support you give to the pets and us is irreplaceable.

It is because of all the people and families who come to volunteer, donate, and adopt that make our work possible. Without all of you, we wouldn’t be able to save as many as we do. Thank you for the continued support.